Frequently Asked Questions

FAQ

This page contains the main questions and requests deemed the most recurrent. Please read them well before asking us all questions by email.

The hotel deposits of $250 are refundable at check-out or 48h after check-out, when we receive the keys. Tenants must leave the apartments in good condition.

Yes, all rooms are soundproof. Sunset Suites is a concrete building and we have doubled all windows. It is a quiet building to spend some good time.

We authorize tenants to receive guests reasonably. They can host parties without disturbing their neighbors. At Sunset Suites, we respect the rights of others.

Sunset Suites is a family business. Members of the family live there but not other employees. Tenants can contact them at any time in case of emergency.

Yes, hotel guests can receive visitors at any time. And each tenant has access to buzz visitors from their apartment. Contact us for more information.

We can ask tenants to leave if :

  • the rent is unpaid
  • they smoke or dirty the rooms
  • they are disturbing the neighbours in any disrespectful way.

No, rooms of Sunset Suites hotel can’t detect vaping. But all rooms are strictly non smoking. We count on the understanding of the tenants at this level.

No, any of our rooms has cameras. We respect the privacy of our tenants. There only are cameras in common areas inside and surrounding the building.

Yes, you can find us as Airbnb on those websites : louer.ca et sublet.com. Feel free to contact us on our website to inquire about our best offers.

Yes, you can modify or cancel a reservation. To do this, you have up to 10 days before the arrival date. After this period, it will no longer be possible.

You can call us to reserve with credit card at 514-806-7711. But for the payment of the stay at the check-in, we accept all type of payment except credit card.

Sunset Suites staff can’t see websites tenants are visiting. We have no access to this kind of private information. We respect the privacy of our tenants.

Yes, you can play the Hotel California music from “Eagles” in your rooms. You can listen to any music while respecting your neighbours’ right to peace.

To make a reservation we ask for a deposit of $250. This is a security deposit until the end of the stay. The full payment will be due at the check-in.

We ask for a deposit of $250. Firstly, call us to reserve with a credit card at 514-806-7711 or send us the deposit by e-Transfer to info@sunsetsuites.com.

Yes. But we’ve closed our outdoor swimming pool for now. We are currently going through some renovation. We will open it in summer 2023.

No, the hotel pool is not open during the covid-19. But we are currently going through some renovation. We will open it in summer 2023.

No, there is no spa in the rooms but bathrooms. You can see them by visiting all our apartments from our website or by clicking here.

No, we do not allow pets at Sunset Suites Hotel. We always inform our customers of this when they request a reservation. This is to avoid any inconvenience.

Faites un dépôt de 250 $ en :

  • appelant au 514-806-7711 pour réserver avec une carte de crédit
  • nous envoyant le dépôt par “e-Transfert” à info@sunsetsuites.com.

Oui, vous pouvez trouver Sunset Suites hotel en tant qu’Airbnb sur www.louer.ca et www.sublet.com. Contactez-nous sur notre site web pour connaître nos offres.

The Sunset Suites hotel prices drop during the low season. This can vary every year. Usually, the low season is around November to April.

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