Frequently Asked Questions - Sunset Suites hotel

Can hotel guests have visitors?

Yes, hotel guests can receive visitors at any time. And each tenant has access to buzz visitors from their apartment. Contact us for more information.

Can hotel employees live there ?

Sunset Suites is a family business. Members of the family live there but not other employees. Tenants can contact them at any time in case of emergency.

Can we find you in most booking sites?

Yes, you can find us as Airbnb on those websites : louer.ca et sublet.com. Feel free to contact us on our website to inquire about our best offers.

When do hotel prices drop?

The Sunset Suites hotel prices drop during the low season. This can vary every year. Usually, the low season is around November to April.

Can we use any type of payment?

You can call us to reserve with credit card at 514-806-7711. But for the payment of the stay at the check-in, we accept all type of payment except credit card.

Are hotel deposits refundable?

The hotel deposits of $250 are refundable at check-out or 48h after check-out, when we receive the keys. Tenants must leave the apartments in good condition.

How hotel deposits work?

To make a reservation we ask for a deposit of $250. This is a security deposit until the end of the stay. The full payment will be due at the check-in.

Can we modify or cancel a reservation?

Yes, you can modify or cancel a reservation. To do this, you have up to 10 days before the arrival date. After this period, it will no longer be possible.

How hotel reservations work?

We ask for a deposit of $250. Firstly, call us to reserve with a credit card at 514-806-7711 or send us the deposit by e-Transfer to [email protected].